CTHomeLocator.com: Risking The Loss Of A Client To Stay True To YOURSELF!
I'm sure as Real Estate Professionals we have all been faced with the same question. How would/did you handle it?
I recently had a client that had an agent in MA but wanted to look in CT also. The agent they were working with only had an MA License so I was contacted and asked to represent them in CT. I knew their first choice was to purchase in MA and that coming over the line was most likely wishful thinking for both my new client and myself; it was a long shot at best. I accommodated their needs and yes they bought a property in MA with their MA agent. Oh well, it was a shot and I'm no worse off for the wear.
THEN!
I received an email from a young lady that wanted assistance in buying her first home. She had worked with 3 agents prior to contacting me and stated that she still felt very lost! She had a lot of very basic questions which lead me to believe whomever she contacted prior didn't give her the time of day.
I thought, this is great, I'll show her what real dedication and service is all about.
I thought, gee she's so lucky to have found me after all her frustration, I will help her.
I thought, she deserves an agent with my kind of concern and desire to make her dream come true.
Did I think Wrong?
After asking all the important questions to get a feel for HER needs and answering all the questions, it seemed, no one else had I began setting up a search tailored to HER! I really took my time to weed out anything I felt wouldn't suit her needs. I wanted to make her life easier and her next experience with an agent a pleasant one!
Oh she was so thankfull, so apprciative! She found a couple of homes she thought might be a great fit. One was in MA and one in CT. I told her that was not a problem; I hold a license in both and will be very happy to show her any she wanted.
Then the email!
I called the Listing Office of the one in MA and am waiting to hear back from the agent to see that one. My last agent made me sign a contract stating that I wouldn't work with anyone else. I don't like that and want to call whomever I wish. Do you have this policy?... My answer was hard for me to put on paper. I didn't want to lose this, I wanted to be the one to save her from another bad experience and show her what a great agent is all about, renew her faith in the industry so to speak!
I thought about how the prior clients bought with someone else and all I got was a thanks but we found a home and please cancel our search. Don't get me wrong, it was nice of them to inform me, they were quite respectful and I knew the risk but I don't think I will ever let it happen again.
SO THIS IS WHAT I SAID
I know you have been through a lot and don't have much faith in Realtors at the moment but I assure you my services are top notch.
I do not ask my clients to sign a contract because I don't have to. I only work with people I know are satisfied with the services I offer. If you're not happy you have the freedom to go to whomever you choose. Just tell me your not happy and I will do everything I can to make you happy even if that means walking away. I'm so confident in my own sincerity to help my clients and I know I relieve a lot of stress and make the process quite enjoyable.
With that said, I do not work with clients that don't give me a chance to show them what real quality service is. If you give me the opportunity to serve your needs I will do everything in my power to bring you to the closing table on a property you can feel proud of. I work very hard and I don't give up. I do a lot of the research and leg work for you not only with your search but all the way to the handing over of the keys. I create relationships with my clients for life not for a sale. I listen to your needs, I work closely with your Attorney, Loan Officer, Home Inspector and anyone else I have to. I am honest, direct and determined to build relationships of trust that my clients can take with them throughout their lives. Knowing they can count on me is something I'm proud to say I offer. This business is all about referrals so if you're not happy I'm not going to be the first Realtor you suggest when a friend or family member need assistance and I need that.
I would love to be your Realtor and show you what true dedication is; a rare find in this world. Give me a shot and you won't regret it.
Her Response:
The other agent still hasn't contacted me back I would like to see two properties and this is when I am available...
I'll let you know when we close!
THE END FOR NOW!
RE/MAX Professional Associates
Kathleen Chase, Realtor 860-942-9212
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This Blog Is Brought To You By: Kathleen Chase, Realtor RE/MAX Professional Associates |
